Emergency Info

Table of contents

Police, Ambulance & Fire

Australia wide emergency services switchboard

Phone: 000

Emergency Logo

Heidelberg Police Station (24hrs)
Phone: 03 9450 8000

Greensborough Police Station (24hrs)
Phone: 03 8432 0200


Northern Crisis Assessment & Treatment Team

The North East Crisis Assessment & Treatment Service (NECATS) provides a mobile, responsive and accessible assessment service and intensive community based treatment to consumers experiencing a serious psychiatric illness in acute crisis as an alternative to hospitalisation, where possible.

CATS is a 24-hour, 7 days a week team of mental health professionals who provide urgent assessment and short-term intensive treatment to people in crisis due to mental illness. The service will organise a hospital admission if necessary.

NEAMHS Triage Service
1300 859 789

Austin CATT

Kids Helpline

24 hour telephone counselling of 5 to 25 year olds
Free Call:
1800 55 1800


Kids Help Line Logo


Phone: 13 11 14
24 hour telephone counselling service

Lifeline Logo

SuicideLine Victoria

Phone: 1300 651 251


Centre Against Sexual Assault (24 hours)

The Centre Against Sexual Assault work to ensure that women, children and men who are victims/survivors of sexual assault have access to comprehensive and timely support and intervention to address their needs.
Phone: 1800 806 292

Sexual Assault Crisis Line

Crisis counselling, information, crisis support and referral.
Phone: 1800 806 292 (Crisis line, after hours and weekends)
Police/emergency personnel, victim/survivor of recent sexual assault contact line.
Phone: 03 8345 3494 
Email: ahcasa@thewomens.org.au

Sexual Assault Crisis Line

Northern Centre Against Sexual Assault (CASA)

Northern CASA is the regional sexual assault service for the northern metropolitan region of Melbourne covering the local government areas of Banyule, Darebin, Nillumbik and Whittlesea. Provides free therapeutic services to women, men and young people over the age of 12 who have experienced sexual assault (both past and recent) and their non-offending family and friends.
Address: Building 26, Heidelberg Repatriation Hospital, 300 Waterdale Road
Heidelberg West, 3081
Phone: 9496 2240
Email: ncasa@austin.org.au
Website: www.austin.org.au/northerncasa


Safesteps - Family Violence Response Center 

safe steps is Victoria’s 24/7 family violence support service. safe steps Family Violence Response Centre is Victoria’s statewide 24/7 support and response service for women, young people and children experiencing family violence. 

Phone: 1800 015 188

safe steps

Mensline Australia

Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men. 

Phone: 1300 789 978

mens line

Child Protection Crisis Line

Phone: 131 278


Victims of Crime Help Line

Get free information and support to help you manage the effects of crime and guide you through the legal process.

Phone: 1800 819 817

victims of crime

Victorian Poisons Information 

Call this number if you think someone has taken an overdose, made an error with medicine or been poisoned. You can call 24 hours a day, 7 days a week from anywhere in Australia.

Phone: 13 11 26

poisons info hotline

Nurse on Call

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week. The phone service is for non-emergency health advice only. If you think your situation is an emergency, you should always call Triple Zero (000) or go to an emergency department at a hospital.

Phone: 1300 606 024

nurse on call

Austin Repat Hospital (ER)

Phone: 03 9496 5000


Crime Stoppers

Phone: 1800 333 000

crime stoppers

Translating & Interpreting Service

Gain free access to a telephone or on-site interpreter in your own language. Immediate phone interpreting is available 24/7.

Phone: 131 450


Northern Health - Virtual Emergency Department

This means you can talk to emergency nurses and doctors from your home, work or even your car. If you have a non-life threatening emergency, you can connect virtually with staff, who will be able to provide medical advice. This service allows you to receive emergency advice in your home, and keep your care closer to home.

To access head to nh.org.au/ed


NH Logo