Banyule Youth Services

Assistance for Parents & Families

Parentline is a confidential and anonymous phone counselling service for parents and carers of children and teenagers in Victoria. They offer counselling, information and support around a range of parenting issues. Parentline is open between 8am and midnight 7 days a week.
Phone: 13 22 89

Relationships Australia
Relationships Australia is a provider of specialist family and relationship services.  They offer a range of counselling services which are available on-line and over the phone.

Family Matters at Berry Street
Family Matters is a free Family counselling program. They work with a range of family issues, most particularly the challenges which parenting an adolescent brings. Check out this video that gives an overview of the Family Matters program offered by Berry Street:

Phone: 9450 4700 

The ParentZone team provide free support and advice to parents and carers.  Every year, ParentZone works with thousands of parents, carers and professionals to provide parents and carers with access to the resources and support they need to parent effectively.  Often parents report that they come to ParentZone group work programs to learn new strategies so they can stop yelling at their kids or losing their temper.  ParentZone is available to: Parents, Carers, Grandparents of children 0-18 years and Professionals working with children and families.

A quarterly newsletter containing information about groups and events, family supports and professional development. To access newsletters visit:
Phone: 0458 550 071

Raising Children Network provides ad-free parenting videos, articles and apps backed by Australian experts.

“Reach Out” Parents Discussion Forum
A Parents peer-support community where you can share stories and connect with others about how they are feeling, exchange wellbeing and self-care tips and support those struggling with their mental health.

Parents, Carers and Families – Other Information

Family Drug helpline
Phone: 1300 660 068

Financial assistance for back to school expenses:
If your family is eligible, you can receive financial assistance to help meet the costs of your child’s education. For information on assistance that the Victorian government provides please follow the link:

Diamond Valley Community Support 
DVCS is an independent not-for-profit organisation that provides direct aid, assistance, support. DVCS may be able to assist residents of Banyule who have a health care card. Contact for further details.
Address: Shop 378a, Level 3, Greensborough Plaza
Phone: 9435 8282

Parenting Strategies
This is a resource to help parents more confidently manage the issue of alcohol with their adolescents as well as depression and anxiety.

Sibling Support Program
Support for those who have a sibling with drug and/or alcohol issues.

Parents and Family – Services and Programs

The Bouverie Centre
Provides specialist family sensitive and family therapy services.
Address: 8 Gardiner Street, Brunswick 3056
Phone: 03 9385 5100

Kids First
A family support program providing a range of services to children, young people and their families.
Phone: 9450 0900

StrongBonds, is a website with resources for parents and carers of young people, and for workers who are supporting young people in a family context.
Help sheets are available in English, Arabic and Vietnamese on topics ranging from the role of child protection services and the justice system to dealing with health and wellbeing issues.
Fact sheets are available at

Merri Community Health Services Young Carers Program
Merri Community Health provide a Young Carers Program Commonwealth Respite and Carelink Centre / CarerLinks North. Regular programs are run throughout the year for young people who caring for a parent or relative for various reasons.
Phone: 9495 2500                                                                                     

Anglicare Victoria Youth Services
Provides counselling, advocacy, advice, after-hours crisis support, case management, drug and alcohol counselling and family support & liaison
Ph: 03 8470 9999

Family Violence

For more information and support options relating to family violence, please visit:

Northern Family & Domestic Violence Service (NFDVS): 03 9450 4700
Safe Steps Family Violence Response Centre: 1800 015 188 
Centres Against Sexual Assault: 1800 806 292 (24 hours)