Centrelink Multilingual Phone Service
Speak with a skilled bilingual service officer or read information in your language about our payments and services.
Ph: 13 12 02
Centre for Multicultural Youth (CMY)
The Centre for Multicultural Youth is a not-for-profit organisation based in Victoria, providing specialist knowledge and support to young people from migrant and refugee backgrounds. CMY can assist young people in the following areas-
304 Drummond Street
Carlton VIC 3053
Spectrum Migrant Resource Centre’s Youth Services
The Spectrum Youth Services team understands the needs of young people in a way that encourages community engagement and relationship building. Young people, predominantly from migrant and refugee backgrounds aged 12 to 25 have access to a range of support services that include individual casework, referrals to other services, information about relevant topics, participation in sporting and recreational activities, leadership and advocacy training, and education support.
163 Harvester rd Sunshine 3020
1300 735 653
Asylum Seeker Resource Centre
The Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. They are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social wellbeing. Services available can include:
The ASRC Footscray is open for drop in’s Monday to Friday 10-5pm
Asylum Seeker Welcome Centre (ASWC)
The Asylum Seeker Welcome Centre (ASWC) is a community centre that offers a safe and welcoming space for people seeking asylum in Melbourne. The aim to empower and resource clients to act on their own behalf and maintain a secure and consistent environment, as this forms the basis for providing clients with a sense of safety and belonging. Services include:
212 Sydney Road, Brunswick VIC 3057
Ph: (03) 9388 2459
Fitzroy Learning Network
Fitzroy Learning Network offer courses and other learning opportunities for those who need and want to acquire new skills, exercise their creativity and support their social connection and participation. They offer nationally accredited English language and literacy courses, computer classes and access to new technologies as well as informal learning opportunities. Their youth programs also include a great range of social and skill building activities such as multimedia, cooking classes, movie nights and school holiday activities.
198 Napier Street, Fitzroy VIC 3065
Foundation House (Victorian Foundation for Survivors of Torture)
Foundation House provides a range of services to people from refugee backgrounds whom have survived torture or war related trauma. It provides direct services to clients in the form of counselling, advocacy, family support, group work, psycho-education, information sessions and complementary therapies. Direct services to clients are coupled with referral, training and education roles aimed at developing and strengthening the resources of various communities and service providers. Foundation House provides services across different offices in Melbourne. Services are also provided in several rural and regional centres across Victoria.
Refugee Legal (formerly the Refugee Immigration Legal Centre)
Refugee Legal (formerly known as the Refugee and Immigration Legal Centre or RILC) is Australia’s largest provider of free specialist legal assistance to people seeking asylum, refugees and disadvantaged migrants. Refugee Legal provides substantial legal advice and casework service. They do this via the following options-
Online Database of English Classes
The Refugee Council of Australia (RCOA) is delighted to host Seeking English, a live database of English classes all over Melbourne, specifically for people seeking asylum. This database is a joint project of the Network of Asylum Seeker Agencies Victoria (NASAVic).
Somali Australian Council of Victoria SACOV
SACOV acts as an umbrella body for Somali organisations in Victoria and supports the activities of member organisations and Somali people. Their services include advocacy, employment support, homework club, access to computers, internet and other office facilities.
03 8582 9514
The Harmony Centre,
Shop 48 The Mall, Heidelberg West,
Melbourne Victoria 3081
Study Melbourne Student Centre
International students from any institution can access the Study Melbourne Student Centre to access free support, information and contacts to help you enjoy living and studying in Victoria. They can provide case work, mental health assistance and legal advice services. Study Melbourne also funds a range of programs and activities for international students to connect with others, they even have a facebook page.
Study Melbourne Student Centre
17 Hardware Lane, Melbourne
1800 056 449
International Students facebook group https://www.facebook.com/groups/studymelbourne/?source_id=127536760592112
Latrobe International Student Support hotline
This is a special after-hours telephone hotline for international students at La Trobe University. They care and want to help you with anything you might be worried about.
If you need help at night or on the weekends call 1800 758 360. This is a free call from landlines anywhere in Australia. Standard call rates apply from mobile phones.
You can contact the after-hours hotline from outside Australia by calling +61 2 8905 0307.
1800 758 360
International calls +61 2 8905 0307
Supporting CALD communities calling 000
Emergency Services Telecommunications Authority (ESTA) aim to inform different CALD communities what to expect when they call triple zero in an emergency. This will include a new translated animation video and infographic, which has been translated into 10 different languages and can be found on the ESTA website. As the campaign progresses, it will feature a PR push, such as in-language radio segments, and a targeted Facebook advertising campaign.
The translated resources can be found here: www.esta.vic.gov.au/language-options
Banyule City Council have created some resources about anxiety & depression for Banyule’s Somali community. The first two pages of each document (downloadable below) is written in Somali, and the second two pages is in English. These resources were designed by a young Somali-Australian person for other young Somali-Australians. They were also written in Somali so that they could be shared with parents of young Somali-Australians.