Multicultural Services

Table of contents

Centrelink Multilingual Phone Service
Speak with a skilled bilingual service officer or read information in your language about our payments and services.
Ph: 13 12 02


Centre for Multicultural Youth (CMY)      

The Centre for Multicultural Youth is a not-for-profit organisation based in Victoria, providing specialist knowledge and support to young people from migrant and refugee backgrounds. CMY can assist young people in the following areas-

  • Support to navigate systems and services
  • Youth Opportunities
  • Employment
  • Support & Mentoring
  • Community Connections
  • Sport
  • Advocacy
  • Youth Advisory Group
  • Youth Justice                                                                        
  • 304 Drummond Street
    Carlton VIC 3053
    9340 3700


Spectrum Migrant Resource Centre’s Youth Services                                                                        
The Spectrum Youth Services team understands the needs of young people in a way that encourages community engagement and relationship building. Young people, predominantly from migrant and refugee backgrounds aged 12 to 25 have access to a range of support services that include individual casework, referrals to other services, information about relevant topics, participation in sporting and recreational activities, leadership and advocacy training, and education support.

163 Harvester rd Sunshine 3020
1300 735 653


Asylum Seeker Resource Centre

The Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. They are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social wellbeing. Services available can include:

  • Food
  • Healthcare
  • Legal aid
  • Employment support
  • Learn English
  • Study and training
  • Support for people in detention
  • Casework and counselling
  • Sports and recreation

The ASRC Footscray is open for drop in’s Monday to Friday 10-5pm

214-216 Nicholson Street, Footscray, VIC 3011
9326 6066


Asylum Seeker Welcome Centre (ASWC)

The Asylum Seeker Welcome Centre (ASWC) is a community centre that offers a safe and welcoming space for people seeking asylum in Melbourne. The aim to empower and resource clients to act on their own behalf and maintain a secure and consistent environment, as this forms the basis for providing clients with a sense of safety and belonging. Services include:

  • Information, referrals and linkages to services
  • Social connections
  • Hot meals
  • Computer classes
  • English classes
  • Art classes
  • Excursions and activities

212 Sydney Road, Brunswick VIC 3057
Ph: (03) 9388 2459


Fitzroy Learning Network

Fitzroy Learning Network offer courses and other learning opportunities for those who need and want to acquire new skills, exercise their creativity and support their social connection and participation. They offer nationally accredited English language and literacy courses, computer classes and access to new technologies as well as informal learning opportunities. Their youth programs also include a great range of social and skill building activities such as multimedia, cooking classes, movie nights and school holiday activities.

198 Napier Street, Fitzroy VIC 3065
9417 2897


Foundation House (Victorian Foundation for Survivors of Torture)

Foundation House provides a range of services to people from refugee backgrounds whom have survived torture or war related trauma. It provides direct services to clients in the form of counselling, advocacy, family support, group work, psycho-education, information sessions and complementary therapies. Direct services to clients are coupled with referral, training and education roles aimed at developing and strengthening the resources of various communities and service providers. Foundation House provides services across different offices in Melbourne. Services are also provided in several rural and regional centres across Victoria.

4 Gardiner Street, Brunswick VIC 3056
9389 8900


Refugee Legal (formerly the Refugee Immigration Legal Centre)

Refugee Legal (formerly known as the Refugee and Immigration Legal Centre or RILC) is Australia’s largest provider of free specialist legal assistance to people seeking asylum, refugees and disadvantaged migrants. Refugee Legal provides substantial legal advice and casework service. They do this via the following options-

  • Telephone advice line
  • Evening advice service
  • Day time case work, including full legal representation
  • Temporary protection visa (TPV) clinics
  • Strategic ‘test case’ litigation
  • Client and community information sessions

Level 6, 20 Otter Street, Collingwood, VIC 3066
Reception 9413 0101
Advice line 9413 0100 


Online Database of English Classes

The Refugee Council of Australia (RCOA) is delighted to host Seeking English, a live database of English classes all over Melbourne, specifically for people seeking asylum.  This database is a joint project of the Network of Asylum Seeker Agencies Victoria (NASAVic).


Somali Australian Council of Victoria SACOV             

SACOV acts as an umbrella body for Somali organisations in Victoria and supports the activities of member organisations and Somali people. Their services include advocacy, employment support, homework club, access to computers, internet and other office facilities.                                                                                                                         
03 8582 9514
The Harmony Centre,
Shop 48 The Mall, Heidelberg West,
Melbourne Victoria 3081


Study Melbourne Student Centre

International students from any institution can access the Study Melbourne Student Centre to access free support, information and contacts to help you enjoy living and studying in Victoria. They can provide case work, mental health assistance and legal advice services. Study Melbourne also funds a range of programs and activities for international students to connect with others, they even have a facebook page.

Study Melbourne Student Centre
17 Hardware Lane, Melbourne
1800 056 449
International Students facebook group


Latrobe International Student Support hotline

This is a special after-hours telephone hotline for international students at La Trobe University. They care and want to help you with anything you might be worried about.

If you need help at night or on the weekends call 1800 758 360. This is a free call from landlines anywhere in Australia. Standard call rates apply from mobile phones.

You can contact the after-hours hotline from outside Australia by calling +61 2 8905 0307.

1800 758 360
International calls +61 2 8905 0307


Supporting CALD communities calling 000

Emergency Services Telecommunications Authority (ESTA) aim to inform different CALD communities what to expect when they call triple zero in an emergency. This will include a new translated animation video and infographic, which has been translated into 10 different languages and can be found on the ESTA website. As the campaign progresses, it will feature a PR push, such as in-language radio segments, and a targeted Facebook advertising campaign.

The translated resources can be found here:


Mental health fact sheets for the Somali community

Banyule City Council have created some resources about anxiety & depression for Banyule's Somali community. The first two pages of each document (downloadable below) is written in Somali, and the second two pages is in English. These resources were designed by a young Somali-Australian person for other young Somali-Australians. They were also written in Somali so that they could be shared with parents of young Somali-Australians.

COVID-19 Specific Information

Translated COVID-19 Videos

Right now, we’re experiencing higher rates of community transmission of coronavirus. That means it’s more important than ever we each do what we can to protect ourselves and each other. It’s why DHHS are recommending that everyone in areas with stage 3 restrictions wear a mask when outside their homes and if they’re unable to physically distance. If you, your family or friends are from a culturally and linguistically diverse community and know someone who would benefit from receiving these messages in their own language, you can access them via this youtube link:

Find out more information please visit


Resources - Multilingual Resources on Coronavirus
DPV Health and the HWPCP have partnered with local community leaders Whittlesea Community Connections and Banksia Gardens to keep the community informed on COVID-19 and to ensure you are receiving your information from reputable sources. 

Download multilingual resources on Coronavirus via this link

Multilingual resource library dedicated to COVID-19 (Coronavirus)

Including translations in Somali and Arabic
This website features translations that are available in 19 different languages. There is a combination of resources available including posters, sound bites and links to websites with translated information on the pages.

Coronavirus (COVID-19) support for international students 

Study Melbourne is a Victorian Government initiative providing support and information to this community of international students, helping them have the best possible time while studying and living in Victoria.

Study Melbourne has developed a list of available resources for international student during Covid 19. The information is available in 11 languages.

International student emergency relief fund

The International Student Emergency Relief Fund will provide a payment of up to A$1,100 for vulnerable international students who have lost their job or had a significant reduction to their employment and are facing financial hardship as a result of coronavirus (COVID-19).

SBS Radio 93.1FM - Accessing News and Radio Updates in Many Languages

SBS is Australia’s multicultural and multi-lingual broadcaster. It provides news services and media in many languages, and has daily radio broadcasts throughout the day. In addition to this, most of the ‘language groups’ have their own home page, on which there are links to articles, short radio bites, and the Coronavirus (COVID-19) Fact Sheet (Federal Government which is translated into each language and updated regularly with the currently federal guidelines and key information throughout the day. You can go to the SBS website and find the times that the radio broadcasts take place then follow the link through the SBS Settlement Guide Landing Page. These pages also often have news items on the COVID-19 crisis is unfolding in their country of origin, produced by SBS news. Other news items on useful topics such as Centrelink payments, latest daily news bulletins and other items.