Financial & Emergency Material Aid / Food Support

Table of contents

Food and Financial Support

Diamond Valley Community Support (DVCS)
Shop 378a, Level 3, Greensborough Plaza
Ph: 9435 8282 
9.30am - 4.30pm Monday to Friday
Eligibility: Proof of residence, Health Care or Pension card
Support offered includes: DVCS currently offer material aid and food relief, education assistance, providing food parcels & free tax help. 

Drop in Service – Drop in service is currently available, no appointment necessary. 
Areas covered: Briar Hill, Lower Plenty, Montmorency, St Helena, Watsonia and part of Greensborough, Eltham North. Some services require residency others are open. Ring to discuss.

Diamond Valley Community Support

Banyule Community Health Service
Eligibility: Proof of residence, Health Care or Pension card
Support offered: Food Vouchers and Limited Financial Aid, Advocacy, Bill Negotiations, Referrals to other services

If you need urgent financial assistance or other practical social support in a time of crisis, BANSIC can help. Community social workers can provide food vouchers and other financial assistance, as well as support with housing and homelessness issues, family violence support and referral, Centrelink issues, and other basic social needs.

Greensborough site Monday to Thursday: 8:30am - 5:00pm, Friday: 8:30am - 4:00pm.
Phone to make an appointment: 03 9540 2000

Heidelberg West site Monday to Thursday: 8:00am - 5:00pm, Friday: 8:00am - 4:00pm.
Phone to make an appointment: 03 9540 2000

Appointments: Call after 8am for same day appointment. Appointments for emergency relief assessments are Monday to Friday 10am to 12:15pm.


Greenhills Neighbourhood House

Currently providing some emergency relief. Fresh and non perishables from Secondbite along with some additional pantry items and some frozen meals. Pick up between 9am-2pm on Thursdays & Friday.

Address: Community Dr, Greensborough VIC 3088
Phone: contact Janelle Johnston 03 9435 9287 or 0423 452 922

Greenhills Neighbourhood House

Empower Australia - Food Relief Centres

Modelled on 'The Pantry' at Southbank site, stocked shelves of both non-perishables and fresh produce, recipients can choose their own items and create their own food parcel. (Items are donated by FoodBank, local businesses eg. bakeries, butchers, and frozen meals through FareShare). Open to anyone in need who is facing serious food insecurity. Empower Australia are also providing contactless food deliveries.

Food Relief Centre: Planet Shakers Church 360 Main Rd, Lower Plenty. Open Sundays 10.30am-3pm.
Contact BJ Pridham or by calling 1300 883 321

Empower Australia - Food Relief Centres

Banyule Support and Information Centre (BANSIC) 
By appointment only. Please phone ahead                                                                                                                           
Eligibility: Proof of residence, Health Care or Pension card 
Support offered: Food Vouchers, Myki day pass cards, Telstra vouchers and phone cards, Material Aid for prescriptions, school uniforms and books, Referrals to other services and information.                            
Areas covered: Heidelberg, Heidelberg West, Ivanhoe, Viewbank, Rosanna, Macleod, Yallambie               
Address: Shop 48, The Harmony Centre
The Mall, Heidelberg West VIC 3081
(corner Bell Street and Oriel Road)
Ph: 03 9459 5959


Halal Foodbank Melbourne

The Halal Food Bank in Melbourne is run entirely by volunteers and purely with donations, and aims to provide halal, nutritionally sound food to needy families, those who require crisis support, and asylum seekers on a monthly basis.

Halal FodoBank


Enable is currently partnering with many other non-for-profits around the State of Victoria to ensure affordable technology gets into the hands of those in need to help remain connected and accessible to family, support workers, teachers and community services during this difficult time. You can contact Enable to enquire about getting access to affordable tech including laptops & computers.


St Vincent de Paul
Support offered: Advocacy, food or food vouchers, clothing, furniture, budget support, assistance with utility bills or back to school costs. Home visits also available.
Eligibility: All clients are assessed on an individual basis for their eligibility for each service as services available may vary depending on area. Call 1300 305 330 for appointments.

Address: Vinnies West Heidelberg
40-44 Bell Street, The Mall                                                                                                                   
West Heidelberg 3081
Mon-Fri: 9am-5pm; Sat: 9am-5pm
All referrals to be made on the welfare assistance line 1300 305 330 (Mon – Fri, 10am-3pm)


Livingstone Community Centre
Support offered: 
Food Bank - monthly food hampers of non-perishable food items and fresh fruit and vegetables.
Eligibility: Centrelink or Pension Card
Appointments: Every Tuesday during the school term between 1.30 and 4.00pm.
Bookings are essential - if outside of these hours please call to book an alternate appointment.
Ivanhoe Baptist Church
1 Livingstone Street                                                                                                                         
Ivanhoe 3079
Ph: 03 9497 2014



Salvation Army
Support offered
: Food Vouchers and Limited Financial Aid, Advocacy, Bill Negotiations, Referrals to other services. Drop in Service – No appointment necessary
Eligibility: Health Care or Pension card. Please note – Financial Assistance requires contact from referral service
Areas covered: Ivanhoe, Rosanna, Macleod, Viewbank, Yallambie, Bundoora, Greensborough, Watsonia, Diamond Creek, Lower Plenty and Eltham.

Address: 2 Flodden Way                                                                                                                               
Greensborough 3088
Ph: 03 9434 6990
Mon, Wed, Thur, Fri in the mornings

salvation army

Education Assistance (financial support)

For a full list of agencies who provide support for people in education, please visit our Education Assistance page here

Other Services

3081 Angels
Support offered: Clothes (new born to size five), books and toys, cloth nappies, bedding for cots, baby carriers, slings, prams and strollers, change tables, baby baths, wipes and nappy bags
Areas covered: 
Preston, Reservoir and all suburbs in Banyule.
Eligibility: Request must come from support agency, social worker or maternal health centre or equivalent.

3081 angela

The Good Shepherd
Discounted Household Goods – Good2GoNow
The Good Shepherd - Good2GoNow is an ethical buying service that gives people access to the best prices on energy efficient household goods/appliances & computers.
Ph: 9495 9600
Eligibility: Pension or Centrelink Card.

No Interest Loan Scheme 
Financial assistance in the form of interest-free loans (NILS) is available for families and singles on low incomes. Most loans are for essential household items including beds, refrigerators, washing machines, freezers and clothes dryers, but may be available for other needs up to $1,500.

Step UP provides low interest loans to people on low incomes through community providers across many parts of Australia. Loans of between $800 and up to $3000 for personal, domestic or household purposes such as: fridges, cars, computers, furniture, medical expenses and house repairs. Interest is charged at a fixed low rate, loans can be repaid over three years and no fees apply.

Eligibility: Health Care or Pension Card or low income, reside in your current premise for more than 3 months. Contact Good Shepherd on (03) 9418 3000.

Good sheppard

State school relief committee
SSR provides footwear and clothing to students attending Victorian Government Schools.
Eligibility: Make an appointment with your schools headmaster, principal or student welfare co-ordinator
www.ssr.neFamily Reconciliation and Mediation Program
Family Reconciliation Mediation Program (FRMP) is a state-wide program established in 2005 through the Youth Homelessness Action Plan (YHAP) for young people aged 16 – 25 years experiencing or at risk of homelessness.
Eligibility: Individual and Group Brokerage is available to support agencies via application found online at Family Reconciliation Mediation Program (FRMP)


Family Reconciliation and Mediation Program
Family Reconciliation Mediation Program (FRMP) is a state-wide program established in 2005 through the Youth Homelessness Action Plan (YHAP) for young people aged 16 – 25 years experiencing or at risk of homelessness.
Eligibility: Individual and Group Brokerage is available to support agencies via application found online at Family Reconciliation Mediation Program (FRMP)


Utility Relief Grant Concession
The Utility Relief Grant is for eligible cardholders who are unable to pay their mains electricity, gas or water bill due to temporary financial crisis. The amount of the grant is based on the balance owing at the time of the application and is capped at six months’ worth of usage up to a maximum of $650. This grant does not have to be paid back and is available to both private renters and home owners. A grant can only be given once every two years per utility type.
Eligibility: Must hold a Pension Concession, Health Care or DVA Gold Card and meet one of the following criteria:

  • You have had a substantial increase in utility use
  • You have had a recent decrease in income, for example, lost your job
  • You have had high unexpected costs for essential items
  • The cost of shelter is more than 30% of your household income
  • The cost of utility use is more than 10% of your household income.

Application forms can be obtained from gas and electricity retailers and water corporations.

Concession  Eligibility calculator

Concessions are available to low income Victorians experiencing difficulty in paying their council rates, water, gas and electricity bills. Discounts are available on essential services to ease the financial burden for low income Victorians. For each concession and/or benefit, there is an eligibility criterion. Concessions programs are designed to ensure eligible cardholders have access to essential services. 

vic gov

Creating Connections Education Employment Pathways
Creating Connections Education Employment Pathways (CEEP) provides young people who are homeless or at risk of homelessness in Melbourne’s North and West with brokerage funding to assist in sustaining education, employment and training.
Support offered: Brokerage packages of up to $1,200 are available to purchase computers, school fees, books, Myki passes, uniforms and other education, employment and training related expenses.
Eligibility: Support Agency submission - Aged between 16-25 years, homeless or at risk of becoming homeless, receiving homelessness support in the North or West areas of Melbourne, a willingness to access employment, education and training opportunities
Areas Covered: Banyule, Darebin and Nillumbik
Ph: 03 9611 2416



CareRing provides an extensive range of support services through a centralised, co-ordinated point of contact. When you’re struggling to pay a bill, deal with a family situation or address a health issue, finding the right support from the right service can seem like an insurmountable challenge.

Some of the assistance you may receive when you call CareRing includes:

  • Information about a range of services and resources available to you
  • Links to supports available through your utility company or financial services provider
  • Support to access various services including financial counselling, energy advice, family support, housing, drug and alcohol and more
  • Intensive support and possibly ongoing case management by trained and skilled community service professionals

Are you struggling to pay a bill, deal with a family situation or address a health issue? Call the intake team on 1800 545 366 to determine if you are eligible.



COVID-19 Specific Information

A Step-by-Step Guide for Rent Relief for Young People in Victoria

On 15 April, the Victorian Government announced new measures to support renters during COVID-19. This includes a freeze on any rent increases for six months, and also a freeze on evictions (unless there is criminal damage). Most notably, they committed $80 million worth of COVID-19 rent relief to provide grants of up to $2000 to anyone experiencing rental hardship due to COVID-19.

The grant is paid directly to your agent or landlord to contribute to your rental payments. But how does it work? How do you negotiate with your landlord or agent? YACVic have created this step-by-step guide to support you.

Centrelink services

Centrelink is a Government service which provides support to Australians who face financial hardship.

You’ll find an explanation of what payments you may be entitled to and information on how register an intention to claim special COVID-19 related payments.