Housing & Emergency Accommodation

Crisis Assistance - for help if you have nowhere to stay

If you are homeless and have nowhere safe to stay, we suggest you contact one of the services below:

For 24 hour Homelessness Assistance, contact the following number to be transferred to a service near you:                                                                                                                                                      
Ph: 1800 825 955

Referral to Crisis Accommodation Services is coordinated by Access Points – localised housing services responsible for coordinating referrals to specialist support services within a specific geographical area.

Haven; Home, Safe                                                                                                                          
Haven; Home, Safe has been providing services to the homeless and disadvantaged for more than two decades. We are a not-for-profit company, but we like to say a For Purpose organisation.      
Following our merger with Preston-based housing provider North East Housing Service (NEHS) we are now able to deliver better, more efficient and effective services for disadvantaged and displaced Victorians, from the northern and eastern suburbs of Melbourne to Mildura. Operationally, Haven; Home, Safe provides an integrated continuum of housing services and support programs. As is the nature of such programs, a collaborative approach to service delivery is essential and Haven; Home, Safe's strong links to service providers, our customer base, and investors has laid foundation to a great deal of respect and recognition within the sector and ensured our services reach a wide and diverse range of people in need.                                                                                                                                                                                               
Preston Office
52-56 Mary Street                                                                                                                          
Preston, 3072
Ph: 9479 0700
Fax: 9470 4400
Email: preston@hhs.org.au 

Melbourne Youth Support Service (MYSS) is the state wide homelessness access point for young people aged 16 – 24 years. MYSS can offer telephone based or face-to-face information and assessment for referral to specialist youth homelessness/housing support services.
19 Kings Street
Melbourne, VIC 3000                                                                                                                            
Open Monday to Friday from 9:00am – 8:00pm and Saturday and Sunday from 10:00am – 6:00pm. 
Ph: 9611 2411                                                                                                                                   
email: frontyard@mcm.org.au

Ask Izzy
Ask Izzy is a website that helps people who are homeless or at risk of becoming homeless to find the services they need, right now and nearby.



Accessing housing support services &  Brokerage/Financial Support

Family Reconciliation and Mediation Program:                                                                                  
The Family Reconciliation and Mediation Program (FRMP) can provide brokerage support for young people aged 16 – 25 years who are at risk of homelessness. Generalist support workers who are providing ongoing support are now able to apply for FRMP funds on behalf of young people/families. Brokerage can be used for: 

  • Individual/family therapy
  • Family mediation
  • Respite brokerage of up to $700.00 per year paid to a carer


Creating Connections Education Employment Pathways (CEEP) can provide brokerage funds to help young people who are experiencing homelessness, sustain their education/employment/training pathways. Generalist support workers who are providing ongoing support to young people are now able to apply to access CEEP funds. Brokerage of up to $1,200.00 per year is available. Information on how to apply for CEEP funds can be accessed at: www.melbournecitymission.org.au/services/program-detail/creating-connections-education-employment-pathways-(ceep)

Housing Emergency Funds (HEF)
Funding for emergency accommodation and/or assistance to prevent accommodation being lost. HEF is able to provide rent, bond or board payment and is available through North East Housing Service
Haven; Home, Safe
Preston Office
52-56 Mary Street                                                                                                                                   
Preston, 3072
Ph: 9479 0700
Fax: 9470 4400
email: preston@hhs.org.au 

Bond Loan Scheme                                                                                                                              
If you are applying to rent privately, your landlord will ask for a Bond to be held by the Residential Tenancies Board for the period you are living in the rental property. If your rent is $350/week or less, you Bond amount cannot be more than one month’s rent. If you can’t afford to pay the Bond, the Office of Housing may be able to pay the Bond for you. You will have to meet the following criteria:

  • Your income must not exceed the Bond Loan income and asset limit,
  • Your weekly rent must not exceed 55% of your weekly income
  • Loan amount depends on the number of bedrooms in the property to be rented.

You can apply for the loan as a single, couple, or part of a shared household. Application forms are available from Office of Housing website:  

Private Rental Brokerage Program
The Private Rental Brokerage Program - Northern (PRBP) aims to improve access to affordable housing options for people currently living in the Northern region of Melbourne who would otherwise make use of rooming house accommodation. This program can provide advice on accessing/maintaining a private rental, advocacy on behalf of clients, and some limited brokerage to go towards rent and/or Bond.