Mental Health

Table of contents

Kids Help Line
24 hour telephone counselling of 5 to 25 year olds
Free Call: 1800 55 1800

Kids Helpline Logo

headspace Greensborough
Level 1, 78 Main Street, Greensborough, Victoria 3088
Headspace provides support, information and assistance for young people aged 12 to 25 years who are experiencing emotional or mental health issues and/or substance use issues. You can access headspace Greensborough even if your problem seems to be really small or really huge.
Phone: 9433 7200
For phone intake call 1300 880 218

headspace logo

Austin Heath, Child and Youth Mental Health Service(CYMHS)
Specialist mental health service for children and adolescents up to the age of 18.
Phone: 1300 859 789 then select age of the person requiring assistance                                                                                   

Austin Health Logo

LIFT Stepped Care Model for Mental Health 
LIFT is a free service that ensures every person seeking help with a mental health concern receives the right care at the right time for the right person. LIFT provides expert support from mental health nurses, psychologists and counsellors via online, face to face, group support and telephone. LIFT is available to people who live, work or study in the Banyule, Whittlesea, Nillumbik and surrounding areas who are not able to afford or access similar services.

For Banyule LIFT services, contact Banyule Community Health Service
Phone: 9450 2005
Greensborough: 25 Grimshaw Street, Greensborough
West Heidelberg: 21 Alamein Rd, West Heidelberg                                                                                 

Life Stepped care model for mental health

We Can Help

If you would like to find out about other general support options you can contact our team at the Banyule Youth Service during business hours on 9457 9855 or try our extended hours outreach team line on 1800 254 658. However, please be aware we are not a crisis service. Please try the numbers listed below if you require immediate assistance.

You can also email us with any queries at  


Need Help Right Now?

Kids Help Line
24 hour telephone counselling of 5 to 25 year olds
Free Call: 1800 55 1800

kids help line

Suicide Help Line
Ph: 1300 651 251


Suicide Call Back Service
24-hour 7 days Crisis Service. Suicide and counselling call back service.
Nationwide service: 1300 659 467


Ph: 13 11 14
24 hour telephone counselling service. Online crisis support chat also available 7pm - Midnight (Sydney Time) 7 days a week.


Grief line
Anonymous loss and grief counselling, midday to 3am daily.
Helpline: 9935 7400


24 hours, 7 days a week drug and alcohol counselling. It is also an information and referral service.
Freecall: 1800 888 236


Sexual Assault Crisis Line
Crisis counselling, information, crisis support and referral.
Phone: 1800 806 292 (Crisis line, after hours and weekends)


Crisis Assessment Team (CAT)
CAT services provide treatment and support for people with acute mental illness whose behaviour is able to be managed within the community rather than hospitalisation. The Crisis Assessment Team also provides emergency response to people who are in psychiatric crisis and require immediate intervention.
Ph: 1300 859 789

Counselling and Support Services

Mental Health Care Plan                                                                                                                            
A Mental Health Care Plan is a special referral from your GP that entitles you to 10 annual subsidised sessions of psychotherapy billed to Medicare. To get a Mental Health Care Plan you just need to do the following things:

  1. Book a double appointment with your local GP (a total of 30min)

  2. Ask your GP for a Mental Health Care Plan

  3. Your GP will make a referral to a counsellor or psychologist, then all you have to do is make the appointment

For more info click on the link below:

headspace Greensborough
Level 1, 78 Main Street, Greensborough, Victoria 3088                                         
Headspace provides support, information and assistance for young people aged 12 to 25 years who are experiencing emotional or mental health issues and/or substance use issues. You can access Headspace Collingwood even if your problem seems to be really small or really huge. At Headspace Collingwood you can receive support from a range of professionals including youth workers, intakes & assess workers, GP's, psychologists, psychiatrists, occupational therapists, social workers, mental health nurses, and alcohol and other drug workers. These workers are skilled in listening to young people and can help you identify problems, goals and achieve creative solutions to issues.                                                                                                                              
Phone: 9433 7200 
For phone intake call 1300 800 218

headspace Collingwood
Level 1, Victoria Park (Social Club Building)
Cnr Lulie & Abbott Streets                                                                                                             
Abbotsford Vic 3067
Ph: 03 9417 0150


Austin Heath, Child and Youth Mental Health Service(CYMHS)
Specialist mental health service for children and adolescents up to the age of 18.
Phone: 1300 859 789 then select age of the person requiring assistance                                                                                   


The Mental Health Community Intake Service – EACH
The Mental Health Community Intake service is a central access point for people with a severe mental illness, their carers and family, and referrers seeking community mental health services. All referrals or enquiries relating to community mental health services should be made to the dedicated telephone line (This is not a crisis service).  
Phone: 1300 00 3224 
Eligibility Criteria: People between 16 to 64 years who have a disability attributable to a diagnosed psychiatric condition


Banyule Community Health Service
Staffed by community health nurses, young people can visit this service if they have concerns or questions about allied health, counselling, gambling, family support, financial help, support groups and dental. They can also get referral to other services.
Please call first if possible                                                                                                                          
West Heidelberg
21 Alamein Road, West Heidelberg.
Phone: 9450 2000. 
3/25-33 Grimshaw Street                                                                                                       
Phone: 9433 5111.


Northern Centre Against Sexual Assault (CASA)
Northern CASA is the regional sexual assault service for the northern metropolitan region of Melbourne covering the local government areas of Banyule, Darebin, Nillumbik and Whittlesea. It is located on the Repatriation Campus of Austin Health and also operates a number of outposts in the Northern region.
Address: Building 26 Repatriation Hospital, 300 Waterdale Road, Heidelberg West 3081
Phone: General enquiries (9am-5pm) 9496 2369 
Phone: Counselling line & referrals (12:30 - 5pm) 9496 2240


ISN Clinic - Heidelberg
They offer generalist counselling services through a mental health care plan (with the Medicare rebate). This clinic is free, as the counsellors are final year University students who are studying psychology. The sessions are recorded for supervision. There are no limits to how many sessions people can access through the clinic.
Address: Level 6, 10 Martin Street, Heidelberg, Victoria, 3084
Phone: 9456 9188

ISN Clinic - Heidelberg

Healthability provide a range of services directly for young people aged 12 – 21 including assistance for young people disengaging from school, a needle exchange, dental health services, diet and nutrition advice and youth homelessness.
Address: 971 Main Road, Eltham 3095
Phone: 9430 9100


Berry Street
Berry Street provides services for young people which include: case management, outreach, life skills, mentoring and accommodation.
Address: 677 The Boulevard, Eaglemont 3084.
Phone: 9450 4700.

Berry St

RMIT Psychology Clinic
The RMIT Psychology Clinic offers a high quality low fee-based clinic for psychological services for children, adolescents and adults.
Address: UniHill Shopping Precinct, 30 Janefield Drive, Bundoora 3083
Phone: 9925 7666


Nasihah Consulting - Northern Psychology Clinic
Provides culturally appropriate counselling services for Muslim families and teens including marriage counselling in a variety of languages. Psychologists come from diverse ethnic and language backgrounds including Turkish, Arabic, Indo-Malay & Anglo-Australian. Nasihah can also conduct immigration reports.
Address: 13/11-17 Pearcedale Parade, Breadmeadows 3047
Phone: 9351 1166

Nasihah Consulting - Northern Psychology Clinic

The Bouverie Centre
Provides free specialist family sensitive and family therapy services.
Address: 8 Gardiner Street, Brunswick
Phone: 9385 5100

The Bouverie Centre

Banyule Youth Services Mental Health Service Brochure

Online and Phone Support and Resources

Reach Out!
Reach Out! is a service that helps young people through tough times. It provides information and support on a range of issues.

Beyond Blue
Beyond Blue is the national depression initiative and Australia's leading website on the issue.

Mood Gym
Mood gym is an online program to help give people skills through cognitive behavioural therapy to help treat depression and anxiety

Bullying. No Way!
Bullying. No Way! gives support and information to school students, their teachers and parents around the issue of bullying.

Love, Advice and Stories
A great site put together by the Domestic Violence Resource Centre

WOAH - What's OK at Home
This website helps you to work out what's okay in a family and what's not. It tells you what you can do if someone in your family is hurting or abusing you or another member of your family.

When Love Hurts
This is an informative website for girls about love, respect and abuse in relationships.

The Line
This is another website for both girls and guys and helps you work out what is ok in a relationship and what might be crossing 'the line'

Anxiety Disorders Association of Victoria
The Anxiety Disorders Association of Victoria offer support, information and resources to help people manage anxiety and depression issues

Reconnexion works towards treating panic, anxiety, depression, and tranquiliser dependency

Eating Disorders Foundation of Victoria
Source of support, information, community education and advocacy for people with eating disorders and their families.
Helpline: 1300 550 236

National Association for Loss and Grief
Telephone information and referral service to support those who have experienced loss and are grieving.
Ph: (02) 6882 9222

Men's Referral Service
Telephone counselling for men concerned about behaviour at home.                                                    
Available Monday to Friday: 8am to 9pm, Saturday & Sunday 9am-5pm
Freecall: 1300 766 491

Women's Information and Referral Service (WIRE)
Free information, support and referrals to women across Victoria. Services available face to face, via telephone and online.
Available Monday to Friday, 9am - 5pm.
Freecall: 1300 134 130

Victims Assistance and Counsellling Program (VACP)
Free services to people who have experienced or witnessed violent crimes.
Ph: 1300 362 739

Carelink Centre
Carelink Centre offer support for young carers.
Freecall: 1800 052 222