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Emotional Wellbeing & Mental Health Support
We Can Help
If you would like to find out about other general support options you can contact our team at the Banyule Youth Service during business hours on 9457 9855 or try our extended hours outreach team line on 1800 254 658. However, please be aware we are not a crisis service. Please try the numbers listed below if you require immediate assistance.
You can also email us with any queries at firstname.lastname@example.org
Need Help Right Now?
Kids Help Line
24 hour telephone counselling of 5 to 25 year olds
Free Call: 1800 55 1800
Suicide Help Line
Ph: 1300 651 251
Suicide Call Back Service
24-hour 7 days Crisis Service
Suicide and counselling call back service.
Nationwide service: 1300 659 467
Ph: 13 11 14
24 hour telephone counselling service
Anonymous loss and grief counselling, midday to 3am daily.
Helpline: 9935 7400
24 hours, 7 days a week drug and alcohol counselling. It is also an information and referral service.
Freecall: 1800 888 236
Crisis Assessment Team (CAT)
CAT services provide treatment and support for people with acute mental illness whose behaviour is able to be managed within the community rather than hospitalisation. The Crisis Assessment Team also provides emergency response to people who are in psychiatric crisis and require immediate intervention.
Ph: 1300 859 789
Sexual Assault Crisis Line
Ph: 1800 806 292 (After hours and weekends)
Ph: 9497 1768 Fax: 9497 2708
Counselling and Support Service
Mental Health Care Plan
A Mental Health Care Plan is a special referral from your GP that entitles you to 10 annual subsidised sessions of psychotherapy billed to Medicare. To get a Mental Health Care Plan you just need to do the following things:
- Book a double appointment with your local GP (a total of 30min)
- Ask your GP for a Mental Health Care Plan
- Your GP will make a referral to a counsellor or psychologist, then all you have to do is make the appointment
For more info click on the link below:
Level 1, 78 Main Street, Greensborough, Victoria 3088
Contact Christine.Denton@mindaustralia.org.au for further details.
Headspace provides support, information and assistance for young people aged 12 to 25 years who are experiencing emotional or mental health issues and/or substance use issues. You can access Headspace Collingwood even if your problem seems to be really small or really huge. At Headspace Collingwood you can receive support from a range of professionals including youth workers, intakes & assess workers, GP's, psychologists, psychiatrists, occupational therapists, social workers, mental health nurses, and alcohol and other drug workers. These workers are skilled in listening to young people and can help you identify problems, goals and achieve creative solutions to issues.
Ph: 9433 7200
For phone intake call 1300 880 218
Level 1, Victoria Park (Social Club Building)
Cnr Lulie & Abbott Streets
Abbotsford Vic 3067
Phone 03 9417 0150
Austin Heath, Child and Adolescent Mental Health (CAMHS)
Specialist mental health service for children and adolescents up to the age of 18.
Ph: 1300 859 789 then select age of the person requiring assistance
The Mental Health Community Intake Service – EACH
The Mental Health Community Intake service is a central access point for people with a severe mental illness, their carers and family, and referrers seeking community mental health services. All referrals or enquiries relating to community mental health services should be made to the dedicated telephone line (This is not a crisis service).
Ph: 1300 785 358 between 9:00am to 5:00pm, Monday to Friday.
Eligibility Criteria: People between 16 to 64 years who have a disability attributable to a diagnosed psychiatric condition
Banyule Community Health Service
Staffed by community health nurses, young people can visit this service if they have concerns or questions about allied health, counselling, gambling, family support, financial help, support groups and dental. They can also get referral to other services.
Please call first if possible
21 Alamein Road, West Heidelberg.
Ph: 9450 2000.
3/25-33 Grimshaw Street
Ph: 9433 5111.
Northern Centre Against Sexual Assault (CASA)
Northern CASA is the regional sexual assault service for the northern metropolitan region of Melbourne covering the local government areas of Banyule, Darebin, Nillumbik and Whittlesea. It is located on the Repatriation Campus of Austin Health and also operates a number of outposts in the Nothern region.
Building 26 Repatriation Hospital, 300 Waterdale Road
Heidelberg West 3081
Phone: 9496 2240
Healthability provide a range of services directly for young people aged 12 – 21 including assistance for young people disengaging from school, a needle exchange, dental health services, diet and nutrition advice and youth homelessness
Ph: 9430 9100
Berry Street provides services for young people which include: case management, outreach, life skills, mentoring and accommodation.
677 The Boulevard
Ph: 9450 4700.
RMIT Psychology Clinic
The RMIT Psychology Clinic offers a high quality low fee-based clinic for psychological services for children, adolescents and adults.
UniHill Shopping Precinct, 30 Janefield Drive
Ph: 9925 7666
Nasihah Consulting - Northern Psychology Clinic
Provides culturally appropriate counselling services for Muslim families and teens including marriage counselling in a variety of languages. Psychologists come from diverse ethnic and language backgrounds including Turkish, Arabic, Indo-Malay & Anglo-Australian. Nasihah can also conduct immigration reports.
Ph: 9351 1166
The Bouverie Centre
Provides free specialist family sensitive and family therapy services.
8 Gardiner Street
Ph: 9385 5100
Online and Phone support and Resources
Reach Out! is a service that helps young people through tough times. It provides information and support on a range of issues.
Beyond Blue is the national depression initiative and Australia's leading website on the issue.
Mood gym is an online program to help give people skills through cognitive behavioural therapy to help treat depression and anxiety
Bullying. No Way!
Bullying. No Way! gives support and information to school students, their teachers and parents around the issue of bullying.
Love, Advice and Stories
A great site put together by the Domestic Violence Resource Centre
Bursting the Bubble
This website helps you to work out what's okay in a family and what's not. It tells you what you can do if someone in your family is hurting or abusing you or another member of your family.
Somazone is a safe space for young people to ask questions, share stories and get help for mental health issues, sexual health, relationships, abuse, body image and drug use.
Anxiety Disorders Association of Victoria
The Anxiety Disorders Association of Victoria offer support, information and resources to help people manage anxiety and depression issues
Eating Disorders Foundation of Victoria
Source of support, information, community education and advocacy for people with eating disorders and their families.
Helpline: 1300 550 236
National Association for Loss and Grief
Telephone information and referral service to support those who have experienced loss and are grieving.
Ph: 1800 100 023
Men's Referral Service
Telephone counselling for men concerned about behaviour at home.
Available Monday to Friday: 9am to 9pm.
Freecall: 1800 065 973
Women's Information and Referral Service (WIRE)
Free information, support and referrals to women across Victoria. Services available face to face, via telephone and online.
Available Monday to Friday, 9am - 5pm.
Freecall: 1300 134 130
Victims Assistance and Counsellling Program (VACP)
Free services to people who have experienced or witnessed violent crimes.
93 Bell Street
Ph: 9480 6166
Carelink Centre offer support for young carers.
Freecall: 1800 052 222