Assistance for Parents and Families

Assistance for Parents and Families

Does your family need support and assistance? You can contact our Youth team who can help you with referral options and/or interim support. Call 94579855 or email

Parentline provides a statewide telephone counselling service to parents and carers of children aged from birth to eighteen years. They are open between 8am and midnight 7 days a week.
Ph: 132 289

Family Drug helpline
Ph: 1300 660 068

Financial assistance for back to school expenses:
If your family is eligible, you can receive financial assistance to help meet the costs of your child’s education. For information on assistance that the Victorian government provides please follow the link:

Diamond Valley Community Support (formerly CIDV - Greensborough Plaza)
May be able to assist residents of Banyule who have a health care card. Contact for further details.
Shop 378a, Level 3, Greensborough Plaza
9435 8282

St Vincent's
Ph. 1300 305 330
Can assist with material aid needs, some travel costs and back to school expenses depending on circumstance. Contact for more information.

Pathways to Education
The Pathways to Education program provides student travel passes to young people who are experiencing financial difficulties. Without this assistance, students and families who are unable to afford travel passes can have higher rates of school absenteeism, stress and fare evasion.

In collaboration with referring agencies, such as youth and family services, schools, and migrant centres, Travellers Aid provide half-yearly and annual travel passes to students in need, including:

  • Students living with their families
  • Students experiencing various stages of homelessness
  • Students from refugee and migrant backgrounds

To access, please call ahead on (03) 9670 2873 to discuss your eligibility, currently available funding, and appointment times


Parents and Families – Other Information

Cyber safety resources for parents                                                                                                  
ACMA (Australian Communication & Media Authority) have some great cybersafety information - you can go to If you would like to order brochures etc for parents on cyber safety you can go to or call 1800 880 176.

Raising children Network (a Victoria Government website)
The Australian parenting website ( A Victorian Government Website)... has information for pre-teens (9-11) and teens (12-18), as well as Autism and Disability information.

Parenting Strategies-Preventing Adolescent Alcohol Misuse
This is a resource to help parents more confidently manage the issue of alcohol with their adolescents, to protect them from developing alcohol-related problems.

Sibling Support Program
Support for those who have a sibling with drug and/or alcohol issues


Parents and Family - Services and Programs

Berry Street Victoria - Strengthening Families
This service helps with a number of things including a family mediation service, parent education program, counselling and working with young people
Ph: 9458 5788
Heidelberg Ph: 9450 4700
Fax: 9458 5825

The Bouverie Centre
Provides specialist family sensitive and family therapy services.
8 Gardiner Street, Brunswick 3056
Ph: 9385 5100

Children's Protection Society
A family support program providing a range of services to children young people and their families.
Ph: 9450 0900

StrongBonds, is a website with resources for parents and carers of young people, and for workers who are supporting young people in a family context.
Help sheets are available in English, Arabic and Vietnamese on topics ranging from the role of child protection services and the justice system to dealing with health and wellbeing issues.
Fact sheets are available at

Family Violence
Northern Domestic Family Violence Service: 9458 5788
Women's Domestic Violence Crisis Service (24 hours): 1800 015 188
Centre Against Sexual Assault (24 hours): 1800 806 292

Merri Community Health Services Young Carers Program
Merri Community Health provide a Young Carers Program Commonwealth Respite and Carelink Centre / CarerLinks North. Regular programs are run throughout the year for young people who caring for a parent or relative for various reasons.
Ph: 9495 250                                                                                         

Evolve at Typo Station
Evolve at Typo Station (Evolve) is an independent not-for-profit, providing a supportive environment for disadvantaged young people to evolve into strong, caring and purposeful individuals. Evolve works with young people who are experiencing difficulties at home or school, and works closely with youth and family-focused services, schools and communities throughout Victoria.
Ph: 9416 2322
Fax: 9416 2666

Open House-Drop In Activity Centre
Open House is a unique community based organisation that offers friendship and support to people from a diversity of backgrounds and ages.
Ph: 9497 1855

Exodus Community
Exodus are a community group within the West Heidelberg area. They have various groups including for young people.

Anglicare Victoria Youth Services
Provides counselling, advocacy, advice, after-hours crisis support, case management, drug and alcohol counselling and family support & liaison
Ph: 8470 9999

Banyule Community Health Service
This service is staffed by community health nurses, and young people can visit the community health service if they have any concerns or questions about family support, financial help and dental, also a health team to get referral to other services
Ph: 9450 2000