Assistance for Parents and Families

Banyule Youth Services

Does your family need support and assistance for a young person in your life? You can contact our Youth team who can help you with referral options and/or interim support. Call 9457 9855 or email

Or, complete our Expression of Interest Form to connect with someone from our youth team in a way that suits you best by CLICKING HERE


Parentline is a confidential and anonymous phone counselling service for parents and carers of children and teenagers in Victoria. They offer counselling, information and support around a range of parenting issues. Parentline is open between 8am and midnight 7 days a week.
Phone: 13 22 89

Parent line

Relationships Australia
Relationships Australia is a provider of specialist family and relationship services.  They offer a range of counselling services which are available on-line and over the phone.

Relationships Australia

Family Matters at Berry Street
Family Matters is a free Family counselling program. They work with a range of family issues, most particularly the challenges which parenting an adolescent brings. Check out this video that gives an overview of the Family Matters program offered by Berry Street:

Phone: 9450 4700

Berry Street

The ParentZone team provide free support and advice to parents and carers.  Every year, ParentZone works with thousands of parents, carers and professionals to provide parents and carers with access to the resources and support they need to parent effectively.  Often parents report that they come to ParentZone group work programs to learn new strategies so they can stop yelling at their kids or losing their temper.  ParentZone is available to: Parents, Carers, Grandparents of children 0-18 years and Professionals working with children and families.

A quarterly newsletter containing information about groups and events, family supports and professional development. To access newsletters visit:
Phone: 0458 550 071

Parent Zone

Raising Children Network provides ad-free parenting videos, articles and apps backed by Australian experts.

Raising Children Network

“Reach Out” Parents Discussion Forum
A Parents peer-support community where you can share stories and connect with others about how they are feeling, exchange wellbeing and self-care tips and support those struggling with their mental health.


Parents, Carers and Families – Other Information

Family Drug helpline
Phone: 1300 660 068

Family Drug Helpline

Financial assistance for back to school expenses:
If your family is eligible, you can receive financial assistance to help meet the costs of your child’s education. For information on assistance that the Victorian government provides please follow the link:


Diamond Valley Community Support 
DVCS is an independent not-for-profit organisation that provides direct aid, assistance, support. DVCS may be able to assist residents of Banyule who have a health care card. Contact for further details.
Address: Shop 378a, Level 3, Greensborough Plaza
Phone: 9435 8282


Parenting Strategies
This is a resource to help parents more confidently manage the issue of alcohol with their adolescents as well as depression and anxiety.


Parenting Strategies

Sibling Support Program
Support for those who have a sibling with drug and/or alcohol issues.

Sibling Support Program

Parents and Family - Services and Programs

The Bouverie Centre
Provides specialist family sensitive and family therapy services.
Address: 8 Gardiner Street, Brunswick 3056
Phone: 03 9385 5100

The Bouverie Centre

Kids First
A family support program providing a range of services to children, young people and their families.
Phone: 9450 0900

Kids First

StrongBonds, is a website with resources for parents and carers of young people, and for workers who are supporting young people in a family context.
Help sheets are available in English, Arabic and Vietnamese on topics ranging from the role of child protection services and the justice system to dealing with health and wellbeing issues.
Fact sheets are available at


Merri Community Health Services Young Carers Program
Merri Community Health provide a Young Carers Program Commonwealth Respite and Carelink Centre / CarerLinks North. Regular programs are run throughout the year for young people who caring for a parent or relative for various reasons.
Phone: 9495 2500                                                                                      

Merri Community Health Services

Anglicare Victoria Youth Services
Provides counselling, advocacy, advice, after-hours crisis support, case management, drug and alcohol counselling and family support & liaison
Ph: 03 8470 9999

Anglicare Victoria Youth Services

Family Violence

For more information and support options relating to family violence, please visit:

Northern Family & Domestic Violence Service (NFDVS): 03 9450 4700
Safe Steps Family Violence Response Centre: 1800 015 188 
Centres Against Sexual Assault: 
1800 806 292 (24 hours) 

COVID-19 Specific Information

Banyule Youth Services Support

We have developed a page for young people who may have questions or concerns about COVID-19, view HERE.

If you would like to talk to one of the youth workers in our team via phone or video chat, then please feel free to call 9457 9855 during business hours, email or private message the Banyule Youth Services Facebook page.  We are able to offer suggestions for you to support the young people in your family during this time.

Education Assistance during COVID-19
Victorian Aboriginal Education Association Inc. (VAEAI)

VAEAI has launched the Koorie Outreach Support Program. The statewide program will run for the next 6 months  (from August 2020) and will support Koorie learners and their families during remote learning arrangements, as well as transitioning back to learning environments when it is safe to do so. 

If you are, or you’re a parent/carer of Koorie learners, you can call 1800 VAEAI 1, or email to yarn with an Outreach Facilitator and  find out more about participating in the program.


eSafety Commissioner

The eSafety Commissioner has created a tip sheet for parents and carers to support children to stay safe on-line during the covid-19 pandemic. Download the tip sheet below.

How to support teenagers during the Coronavirus crisis

From learning about ‘social distancing’ to wondering what the future holds, the younger members of your family probably have as many questions about COVID-19 (also known as coronavirus) as you do. Here are some ways to help them feel heard and supported.|SFW|EDM|LFT|LAN|MDL||TXL||MEM|||||||||TEE|D630BF17-B3FE-41A0-940B-0F30DA0D1F9A|

Supporting children during the Coronavirus outbreak.

This curated selection of resources will assist parents and carers to best to support their children and reduce worry and distress. It contains a video, fact sheets and tips about what you can expect and how you can help children cope.

You can also download a great resource about how to talk to your child about COVID-19 below.

Raising Children Network provides ad-free parenting videos, articles and apps backed by Australian experts.

Also includes information about “how to talk to the family about Covid-19”,  “Physical distancing and family wellbeing” and “how to manage with self isolation with the family”.

From Harm to Calm - Understanding and Responding to Deliberate Self-Harm 

This booklet has been created in collaboration with young people who have challenged self-harm. It contains some ideas for people who want to further understand self-harm, and support someone to find alternative methods and coping strategies to find some calm in their lives. Included in this booklet are activities, information and resources that may help reduce or stop self-harming. A list of contacts is also provided at the back of this booklet, for those who would like more information or help with self-harm or any other issues.